Are we Emotionally Intelligent? Or,
Do we still think (not feel) that IQ matters more than EQ?
What are Emotions?
Happiness, fear, anger, affection, shame, disgust, surprise, lust, sadness, elation, love, frustration, anxiety, failure, achievement etc.
Emotions and their blends:
Anger: fury, outrage, resentment, annoyance, hostility.
Love: acceptance, friendliness, trust, kindness, infatuation.
Shame: guilt, remorse, humiliation, regret.
Fear: anxiety, nervousness, apprehension, terror.
Enjoyment: happiness, joy, relief, contentment, pleasure.
Sadness: Grief, sorrow, cheerlessness, gloom.
Surprise: Shock, astonishment, amazement wonder.
These emotions directly affect our day to day life.
Emotional Intelligence : is “the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. Emotional intelligence describes abilities distinct from, but complementary to, academic intelligence.” Daniel Goleman (1998)
Are we giving EI education in schools /colleges?
- Answer is NO. Our educational system gives stress on IQ and not on EQ. We are taught History, Hindi, English, Geography, Physics, anthropology, Botany, Computers, Medicine, Engineering etc.
- We are not TAUGHT how to handle frustration, anxieties, stress, failure, depression, burnout, inferiority complexes, ego problems
- We are not told to learn how to manage emotions i.e.; interaction, coordination, Adjustment, communication
- We are expected to learn all these from our parents, peer group or other role models
- At the later stages of our lives we are told to master emotional competencies to be successful.
IQ v/s EQ(Intelligence Quotient v/s Emotional Quotient)
- The research shows that IQ can help you to be successful to the extent of 20 percent only in life. The rest of 80 percent success depends on your EQ
- UCLA research indicates that only 7% of leadership success is attributable to intellect; 93% of success comes from trust, integrity, authenticity, honesty, creativity, presence, and resilience (cited in Cooper and Sawaf, 1996). (Read more benefits of 'Emotional Intelligence' in Comment No.4).
Credits: Dr.Dalip Singh
To be contd. in comments.....
14 comments:
WHAT IS “SUCCESS”:
• Is it your IQ: Exams passed, competitions cleared, percentage of marks in schools and colleges, academic qualifications etc
• Earning fat salary, top positions in workplace, being rich and wealthy, powerful, dominating, being influential etc
OR SUCCESS IS SOMETHING ELSE:
• The word "success" is a relative term
• Living a healthy and happy married life may be an indicator of success for some.
• Reaching a top position in carrier may be an indicator of success for others
• For some having a satisfying job life or personal satisfaction may be an indicator of success
• Only the tangible achievements may not be indicators of success in life. Many a times non-tangible performance or achievements may be termed as successful.
THE PROFESSIONAL SUCCESS:
• IQ gets you Hired
• EQ gets you Fired/Promoted
WHAT EXPETS SAY:
• Psychologists, Psychiatrists, Management consultants and Medical Doctors have been proving that there are personal characteristics called emotional intelligence which are responsible for the ways how we behave, how we feel, how we relate to others, how well we do at our jobs, and how healthy we are.
• Emotional Intelligence tendencies can result in being uncomfortable with other people, not being happy with your job, not succeeding at your job, and even being physically and psychologically unhealthy - with stress-related problems, or not having satisfactory interpersonal relations
ASK YOURSELF FOLLOWING QUESTIONS:
• DO YOU GENERALLY FEEL………(not think)
• You feel you can do better, but do not know how
• You feel that your boss does not understand you
• You feel that subordinates don’t seem to be follow you
• You feel performance has dropped in the recent past
• You generally feel a little out of place in the world
• You feel you have not achieved all you expected you would
• You feel that pressures seem to be ever present and growing
• You feel you may have fared better only if………
• You are experiencing interpersonal problems
• You tend to blame OTHERS for your current status.
Credits: Dr Dalip Singh
THE PERSONALITY
IQ (The Head-Thinking Part)
EQ (The Heart- Feeling Part)
Characteristics of a High EI Person:
• A time to wait and a time to watch,
• A time to be aggressive and a time to be passive,
• A time to be together and a time to be alone,
• A time to fight and a time to love,
• A time to work and a time to play,
• A time to cry and a time to laugh,
• A time to confront and a time to withdraw,
• A time to speak and a time to be silent,
• A time to be patient and a time to decide.
Characteristics of a low EI Person:
• “If only I had a different job … …”
• “If only I had finished graduation … …”
• “If only I had been handsome/beautiful …”
• “If only my spouse had stopped drinking …”
• “If only I had been born rich and famous…”
• “If only I had good contacts…”
• “If only I had better friends …”
• “If only I had married someone else …”
TWO VIEW POINTS ABOUT EMOTIONAL INTELLIGENCE
Traditionalists say that emotions:
• Distract us
• Increase our vulnerability
• Cloud our judgment
• Inhibit free flow of data
• Must be controlled
High performers say that emotions
• Motivate us
• Increase our confidence
• Speed our analysis
• Build trust
• Provide vital feedback
• Must be managed
Benefits of Emotional Intelligence in day to day Life:
• "There is convincing evidence that psychological states do affect health. Depression, grieving, pessimism all seem to worsen health in both the short run and long term" (Martin Seligman, Learned Optimism, 1998).
• As much as 80% of adult "success" comes from EQ (Daniel Goleman, 1995).
• 75% of careers are derailed for reasons related to emotional competencies, including inability to handle interpersonal problems; unsatisfactory team leadership during times of difficulty or conflict; or inability to adapt to change or elicit trust (The Center for Creative Leadership, 1994).
• 85-95% of the difference between a "good leader" and an "excellent leader" is due to emotional intelligence (Goleman, 1998).
• Optimism is a skill that can be taught. Optimists are more motivated, more successful, have higher levels of achievement, plus significantly better physical and mental health (Seligman, 1991).
• People who accurately perceive others’ emotions are better able to handle changes and build stronger social networks.
• Children’s abilities to handle frustration, control emotions, and get along with other people is a better predictor of success than IQ.
• Social and emotional abilities were four times more important than IQ in determining professional success and prestige.
Benefits of Emotional Intelligence in Business:
• The reasons for losing customers and clients are 70% EQ-related (e.g., didn’t like that company’s customer service) (Forum Corporation on Manufacturing and Service Companies, 1989 - 1995).
• 50% of time wasted in business is due to lack of trust (John O. Whitney, Director, Deming Center for Quality Management).
• After supervisors in a manufacturing plant received training in emotional competencies, lost-time accidents were reduced by 50 percent, formal grievances were reduced from an average of 15 per year to 3 per year, and the plant exceeded productivity goals by $250,000 (Pesuric & Byham, 1996).
• Top performing sales clerks are 12 times more productive than those at the bottom and 85 percent more productive than an average performer. About one-third of this difference is due to technical skill and cognitive ability while two-thirds is due to emotional competence (Goleman, 1998).
• UCLA research indicates that only 7% of leadership success is attributable to intellect; 93% of success comes from trust, integrity, authenticity, honesty, creativity, presence, and resilience (cited in Cooper and Sawaf, 1996).
A study of 80 Ph.D.’s by EQ Consortium:
A study of 80 Ph.D.’s in science who underwent a battery of personality tests, IQ tests, and interviews in the 1950s when they were graduate students at Berkeley.
Forty years later, when they were in their early seventies, they were tracked down and estimates were made of their success based on resumes, evaluations by experts in their own fields, and sources like American Men and Women of Science.
It turned out that social and emotional abilities were four times more important than IQ in establishing professional success and prestige.
(EQ CONSORTIUM)
A STUDY OF INSURANCE SECTOR:
In another research it has been found that Insurance salespersons who were optimists sold 37 percent more insurance policies in their first two years han did pessimists.
A STUDY OF IAS OFFICERS:
• After studying 60 IAS officers of Assam Cadre it was found that 77 % of them fall in the category of Average EQ.
• Only 15 % showed High EQ
(Prof NK Chadha, Psychology Dept, Delhi University)
SOME MYTHS/FACTS ABOUT EMOTIONAL INTELLEGENCE:
• Being highly EI does not mean a weak, submissive or defensive personality.
• Being highly EI does not mean being extra nice, polite or sugar coating your language
• The females are NOT superior to males in expressing/experiences emotions as most of us tend to believe incorrectly. In fact, the research shows that males are equally emotional when compared to females.
• There is no direct evidence to prove that EQ is dependent upon heredity.
• However, the environment does seem to influence the EQ.
• Advocating EQ does not mean that we are promoting low scorers or average IQ people.
• Having average EQ is not bad or undesirable
• Having high EQ is always welcome.
• We are not negating the IQ. In fact a combination of high EQ and high IQ would be a most ideal personality. It would be a win situation.
Credits for Chapter : Dr.Dalip Singh
CAN EQ BE DEVELOPED?
• YES. You can develop your EQ by upgrading your emotional skills. The popular thinking that EQ is entirely inherited is incorrect. Emotional Intelligence is not fixed at birth. There is no emotional intelligence genes as such that we know of today. It is something one has learned.
Can Emotional Intelligence be developed at any stage/age of personal or professional life?
• The answer is YES. You can upgrade your emotional skills at any stage of your life. In fact, age and maturity are positively correlated with the EI.Same is not true about IQ which is more or less static.
THE EQ TEST:
Test developed by Prof NK Chadha & Dr Dalip Singh
The test has 15 real life situations
It has been standardized on Indian population
This test has a reliability of 0.94 and validity of 0.92.
The test is available online free of cost at www.eqindia.com
It is being used widely in research and elsewhere.
CONCLUSION: Applying EI makes you feel comfortable within your own skin and with people around you. You can also understand what makes you incompatible with certain people or jobs and learn ways to deal with the emotional difficulties easily. You can also understand the specific feelings that cause you stress and learn ways to become more at peace.
QUOTES:
• “There is nothing you can do angry that you can’t do better when not angry.”
• “Anyone can be angry—that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way — that is not easy.”
FOR FURTHER DETAIL PLEASE CONTACT:
Website: www.eqindia.com
Emotional Intelligence in Leadership:
*Emotion at work now more ‘legitimate’ – both in studies and in leadership behaviour
*Emotion has far-reaching impact on judgement, performance and well-being
*‘First the feeling, then the thought’
*Several models of EQ
*Significant scholars: Gardner, Salovey and Mayer, Cooper and Sawaf, Goleman, Higgs and Dulewicz
Self-awareness
*Management of one’s own feelings
Awareness of others’ needs and feelings
*EQ makes the difference in leadership
-Professor Roger Gill (The Leadership Trust)
Emotional Intelligence in Leadership:
*‘Emotional intelligence is much more powerful than IQ in determining who emerges as a leader.IQ is a threshold competence.You need it, but it doesn’t make you a star.Emotional intelligence can.
Warren Bennis (1994)
*‘High IQ makes you a good English professor; adding high EQ makes you chairman of the English Department...High IQ makes you a brilliant fiscal analyst; adding high EQ makes you CEO.’
Daniel Goleman (1997)
How to Increase Your EQ:
*Conduct a “personal inventory.”
*Analyze the setting & identify skills needed.
*Enlist trusted friends.
*Focus on a few competencies.
*Practice, practice, practice.
*Be observant and reflective.
*Don’t expect immediate results.
*Learn from your mistakes.
*Acknowledge your successes.
Why Should We Know About EI?
A Wake-up Call(1-3):
(1)70% of the reasons for losing clients/customers are EI-related:
*Poor service.
*Poorly handled complaints.
*Unpleasant interactions.
*Didn’t go the extra mile.
*No follow-up.
*Lack of human connection.
Source: Research by Forum Corporation on Manufacturing and Service Companies,
1989-1995, cited in Orioli (2000)
(2)75% of the reasons careers get derailed are EI-related:
*Unsatisfactory team leadership during challenging times.
*Inability to handle interpersonal issues.
*Inability to adapt to change.
*Inability to elicit trust.
Source: Research at the Center for Creative Leadership, 1994,
cited in Orioli (2000)
(3)50% of time wasted is due to lack of trust.
Source: John Whitney, Director, Deming Center for Quality Management,
cited in Orioli (2000)
Post a Comment